About Shipping
Order processing takes 1–3 business days, and standard shipping typically requires 5–9 business days, resulting in a total estimated delivery time of 6–12 business days.
We are actively working to reduce delivery times as we continue to improve our logistics.
See our Shipping Policy page for full shipping details.
About Refund
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@pawpattz.com , or through direct messages in the store. Please be sure to contact us before initiating a return so that we can provide you with the return address.
See our Refund Policy page for full refund details.